At Curls With Melissa (“we”,”us”,”or”,”our”) we respect your privacy and are committed to protecting the personal information you provide to us through our website and services.
This Privacy Policy outlines how we collect, use, store and protect your personal information when you visit our website, submit an enquiry, make a purchase, or interact with our services.
1. Personal Information We Collect
When you interact with our website or services, we may collect personal information including:
Name
Email address
Phone number
Address (if required for purchases or deliveries)
Information provided in enquiry forms
Booking details and appointment history
Consultation notes related to your hair and services
Photographs of your hair (where consent is given)
This information allows us to provide personalised services and respond to enquiries.
2. Enquiries and Booking Information
When you submit an enquiry form through our website, we collect the information you provide so that we can respond to your enquiry, provide service details, and arrange appointments where applicable. Your information is used solely for communication regarding your enquiry and for managing bookings.
3. Salon Consultations and Client Records
During salon visits, we may collect additional information such as consultation notes, service history, and hair photographs. These records help us provide personalised services and ensure consistency in your hair care over time.
Any photographs used for marketing or social media will only be used with your consent.
4. Website Browsing Information
When you visit our website, we may automatically receive information about your device, including:
Internet Protocol (IP) address
Browser type
Operating system
Pages viewed on our website
Time spent on pages
This information helps us understand how visitors use our website so we can improve the experience and functionality of the site.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and help us understand how our website is used.
Cookies may collect information such as your IP address, browser type, and pages visited.
You can disable cookies through your browser settings if you prefer not to allow their use.
6. Email Marketing
With your consent, we may send you emails regarding:
Salon updates
New services
Product launches
Promotions or educational content
You may unsubscribe from these communications at any time using the unsubscribe link provided in our emails or by contacting us directly.
7. Third-Party Services
We may use trusted third-party service providers to support our business operations, including:
Website hosting
Payment processors
Booking systems
Email marketing platforms
These providers only collect and use information necessary to perform their services and are required to handle your data securely.
Some providers may operate in jurisdictions outside Australia, and your information may be subject to the laws of those locations.
8. Payment Information
If purchases are made through our website, payment information is processed through secure payment providers.
We do not store credit card information on our servers. All transactions are encrypted using secure technology.
9. Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.
While no online transmission can be guaranteed to be completely secure, we follow industry best practices to protect your information.
10. Links to Other Websites
Our website may contain links to external websites. Once you leave our website, we are not responsible for the privacy practices of those websites.
We recommend reviewing the privacy policies of any third-party websites you visit.
11. Children’s Privacy
Our website and services are not intended for individuals under the age of 16 without parental consent. We do not knowingly collect personal information from children without appropriate consent.
12. Accessing or Updating Your Information
You may request access to, correction of, or deletion of your personal information at any time.
To make a request, please contact us using the details below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.
Any updates will be published on this page with the revised date.
14. Contact Information
If you have any questions about this Privacy Policy or wish to access, correct, or delete your personal information, please contact us:
Email: hairwithmelissa@gmail.com
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