Appointments may be made via our website booking system or approved enquiry form.

New clients are required to book a Signature Curl Session for their first visit. This allows us to properly assess your hair and provide the most appropriate care for your curls.

Returning clients should select the service that best reflects their current curl needs. If you are unsure which service to choose, please contact us prior to booking.

Prices listed on our website are a guide only.

Final pricing may vary depending on factors including hair length, density, condition, and the time required to achieve the desired result.

Any significant adjustments will be discussed with you during your consultation.

Certain services, including Signature Curl Sessions and bridal or formal styling, may require a deposit to secure your booking.

Deposits are non-refundable but may be transferred in accordance with our cancellation policy.

Appointments are not confirmed until the deposit has been received where required.

We understand that plans may change. However, as a small salon business, appointment times are reserved exclusively for each client.

We require a minimum of 48 hours notice for cancellations or rescheduling.

Repeated late cancellations or no-shows may result in refusal of future bookings.

If you arrive late, we will do our best to accommodate you within the remaining appointment time.

However, services may need to be shortened, modified, or rescheduled. Full service fees may still apply.

Arrivals more than 15 minutes late may be considered a missed appointment.

New clients must follow the preparation guidelines outlined on our website prior to their appointment.

Failure to prepare hair appropriately (including heavy product build-up, oils, or improper detangling) may affect results and may require additional time or service adjustments.

If the service booked is not suitable for your hair condition or goals at the time of the appointment, we reserve the right to modify the service to ensure the best possible result and maintain hair health.

Curly hair is naturally unique, and results may vary depending on factors such as:

While we aim to achieve the best possible results at every appointment, ongoing maintenance and correct home care are essential for long-term curl health.

The long-term results of curly hair services depend significantly on ongoing home care, styling techniques, and product use.

During your appointment we provide personalised guidance on how to care for and style your curls at home. While we aim to achieve the best possible results in the salon, we cannot guarantee how curls will behave once the hair is washed, styled, or maintained outside the salon environment.

For optimal results, clients are encouraged to follow the recommended home care routine and product guidance provided during their appointment.

Bridal and formal styling bookings are secured via enquiry and confirmed once a deposit has been received.

Trial appointments are strongly recommended prior to your event date.

Curls with Melissa provides in-salon styling only, unless otherwise agreed in writing.

Event dates are not secured until the required deposit has been paid.

For children’s curly sessions:

We reserve the right to modify or reschedule appointments if a child becomes distressed or unable to safely complete the service.

Gift vouchers:

Lost or stolen vouchers cannot be replaced.

We stock professional curly hair products selected to support curl health.

Results from retail products may vary depending on hair type and correct usage.

Refunds or exchanges for retail products are handled in accordance with Australian Consumer Law.

Clients must inform us prior to their appointment of any:

While we use professional products and take great care in service delivery, Curls with Melissa is not liable for reactions resulting from undisclosed conditions.

With client consent, we may photograph hair results for educational, portfolio, or marketing purposes including use on our website or social media platforms.

No identifying information will be shared without permission.

All content on this website, including images, text, videos, branding, and educational materials, is the intellectual property of Curls with Melissa and may not be copied, reproduced, or distributed without written permission.

We reserve the right to refuse service where behaviour is inappropriate, unsafe, or if requested services may compromise the health of the hair.

We reserve the right to refuse service where behaviour is inappropriate, unsafe, or if requested services may compromise the health of the hair.

If you have any questions regarding these Terms & Conditions, please contact us through our website contact page or via email.

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